Shipping Methods, Duration Estimates & Fees
1. Shipping Methods
4px as our logistics partner to ship out AllenTeas products. They will choose the carrier that they think works best for our customers.
Where does AllenTeas ship to? For tea products, the following countries can be shipped：
United States, Russia, New Zealand, Ukraine, United Kingdom, Canada, Australia, Brazil, Israel, Ireland, Austria, Belgium, Poland, Denmark, Germany, France, Finland, Kazakhstan, South Korea, Netherlands, Luxembourg, Malaysia, Mexico, Norway, Portugal, Japan, Sweden, Switzerland, Saudi Arabia, Kuwait, Thailand, Turkey, Spain, Greece, Singapore, Hungary, Italy, Indonesia, Vietnam, Hong Kong, Philippines, Laos, Cambodia, Cyprus, Egypt, Georgia, Malta, South Africa, Croatia, Slovenia, Latvia, Slovakia, Romania, Serbia, Chile, Belarus, Estonia, Morocco, United Arab Emirates, India, Myanmar, Colombia, Kyrgyzstan, Moldova
Delivery Scope Notes:
United States: Mainland, all territories outside the mainland, and overseas military postal addresses.
United Kingdom: Mainland and the Channel Islands, Isle of Man.
France: Mainland only, postal codes starting with 01-95. Delivery to overseas territories is not available, including Corsica, Guadeloupe, Martinique, French Guiana, Réunion, Saint Pierre and Miquelon, Mayotte.
Other countries: Mainland only.
2. Duration Estimates
The expected delivery time is between 8 to 25 days for most countries, unless stated otherwise during checkout.
Fulfillment time takes 1-4 Business Days.
Total transit time is: Fulfillment time(1-4 business days) + Transit Time(8-25 days).
3. Fees
We offer free shipping for orders over $59.
For orders below $59, the flat rate is $9.9.
Note: We always work hard to dispatch your order as fast as possible (usually the next working day), but we can’t control delays due to custom clearance (especially during the shopping high season). When you place an order, please take into account the possibility for delays.
Order Processing Speed
All products offered in our online store are in stock unless stated otherwise. Thus, orders are processed usually the next business day. Orders placed during the weekend are processed on Monday.
Unfortunately, in rare cases products may run out of stock. In such situations, we'll have to wait for restocking and it may take 2-4 working days to process your order.
Shipping Confirmation with Trace & Trace Number
All orders are packed with care to guarantee safe delivery. When your order is dispatched, we'll send you a shipping confirmation the next day by email, which includes an online tracking number. If you haven't received your shipping confirmation, please check if it landed in your junk folder.
All parcels can be tracked on the Track your Order page. Once your parcel has arrived in your country, you may also use the tracking number on the website of your local post.
Customs
From 1 July 2021, the Valued-Added Tax (VAT) on cross-border business-to-consumer (B2C) e-commerce activities in the European Union (EU) has to be applied on all goods that are sold online to EU.
For most non-EU countries you don't have to pay any taxes when receiving the parcel. However, sometimes local authorities may require you to pay custom taxes. As an importer, you're responsible for paying customs taxes and import fees if the arise.
For many EU countries, we've started offering tax inclusive shipping, meaning you don't have to pay tax when you receive the parcel. Taxes are included, if its stated in the selected shipping method.
Country Specific Information
South Korea:For shipping to South Korea please make sure you mobile phone number is correct as this will be used for identification purposes at the customs. Ideally, please also fill in a Personal Customs Clearance Code in the VAT field of the address details. For more information about personal custom clearance code you can visit this page on customs.go.kr.
Brazil: For shipments to Brazil it's mandatory to add your personal Tax number to your shipping details. You may fill your tax number in the second address line or the company name field.
Japan: For shipments to Japan it's mandatory to provide the shipping address in Japanese language.
Türkiye: Personal ID number (tax number) is required. You may fill your tax number in the second address line or the company name field.